How It Works
Go live in two to three weeks — without a workflow rebuild
Five documented steps from first call to active coverage. Most facilities are live in 10–15 business days, with the timeline scoped on your discovery call.
Discovery Call
A 15-minute call to review your study volumes, modality mix, coverage hours, and escalation rules. We document your workflow before any system access and return a scoped rate card within one business day.
- Volume, modality mix, and peak-hour patterns
- STAT thresholds and relay protocols
- Current TAT targets and backlog drivers
- PACS environment and user roles
Phase 01
Discovery Call
Agreement and BAA
We finalize the service agreement and execute a Business Associate Agreement — the HIPAA contract that governs how we handle protected health information before we touch your systems. Your legal team reviews on its own schedule; ours turns signatures around same-day.
- Service scope and rate card confirmed
- BAA executed before any PHI access
- Coverage hours and escalation owners named
- No setup fees at any point
Phase 02
Agreement and BAA
Access and Provisioning
Your IT team provisions our users in your PACS environment with the roles you control. This step runs on your IT queue — it is the most common source of timeline variance, and we supply exact provisioning requirements up front to keep it moving.
- User accounts created in your environment
- Access roles and permissions set by your team
- Connectivity and worklist visibility verified
- Provisioning checklist provided to your IT
Phase 03
Access and Provisioning
Protocol Setup and Shadow Period
We write your relay, STAT, and escalation protocols, train the assigned team on your rules, and run a parallel shadow period alongside your existing staff — sized to your facility's volume and complexity — before taking the load.
- Written relay and escalation protocols
- QA checklist signed off by your team
- Team trained on your facility's rules
- Shadow period sized to your volume
Phase 04
Protocol Setup and Shadow Period
Go Live and Optimize
Full coverage begins with daily check-ins through the first week. From there, scheduled QA reports cover TAT, relay compliance, and read quality, and your dedicated U.S. contact adjusts coverage as volumes change.
- Daily status calls during the first week
- Weekly performance and compliance reports
- Discrepancy review and TAT tuning
- Volume scaling without contract penalties
Phase 05
Go Live and Optimize
FAQ
Common questions
Do I need to install any new software?
No. Our team works directly inside your existing PACS systems.
How quickly can we go live?
Most facilities are live in 10 to 15 business days from the discovery call. The biggest variables are your IT team's provisioning queue and legal review of the BAA — we supply requirements up front to keep both moving.
What is a BAA and why do you need one?
A Business Associate Agreement is the HIPAA-required contract that governs how we handle protected health information in your systems. We execute it before any system access, alongside the service agreement.
What is the shadow period?
A parallel run where our team works alongside your existing staff before taking the load — sized to your facility's volume and complexity, with daily check-ins to confirm relays, reads, and handoffs run to spec.
What can slow the timeline down?
Almost always facility-side dependencies: PACS user provisioning in your IT queue and contract review cycles. Protocol documentation and training run in parallel, so they rarely add time.
Is there a long-term contract?
No. Add or reduce coverage anytime without penalties.
How do you ensure quality?
Strict QA checklists, discrepancy reviews, TAT audits, and shared performance reports.
Ready to review your workflow?
Book a 15-minute call. We will map your volumes to a coverage plan and go-live timeline.